Privacy/Cookies

MOTORFLOG PRIVACY POLICY

This Privacy Policy (“Policy”) is provided by Motorflog Limited, whose registered office is at Warmsworth Halt,Warmsworth  Doncaster DN4 9FE. This Policy outlines the principles and practices governing the collection, processing, and storage of personal information obtained from customers, suppliers, and other third parties. By accessing our services or providing us with your personal information, you agree to the terms outlined in this Policy.

DATA CONTROLLER

For the purposes of UK data protection laws, Motorflog is the data controller, with ICO registration number ZB345760. Any requests or queries related to this Policy can be directed to sales@motorflog.co.uk.

DATA PROTECTION PRINCIPLES

When processing personal information, we adhere to the following six enforceable principles:

Processed lawfully, fairly, and transparently, Processed for specified, explicit, and legitimate purposes, Adequate, relevant, and limited to what is necessary, Accurate and kept up-to-date, Kept for no longer than necessary, Processed in a manner that ensures appropriate security,

INFORMATION COLLECTION

We may collect various types of personal information, including but not limited to:

Document Data: V5 vehicle registration document, driving license, passport, utility bills

Marketing Data: Preferences in receiving communications

Profile Data: Valuations, feedback, and survey responses

Usage Data: Information about website usage

Transaction Data: Details of payments, products, and services provided

Technical Data: IP addresses, browser information, device details

Identity Data: Name, marital status, title, date of birth, gender, National Insurance Number

Contact Data: Home address, email address, and telephone numbers

Financial Data: Bank account details, credit history, details of finance agreements

SPECIAL CATEGORY DATA

We do not expect to collect any “special category” data, such as information about racial or ethnic origin, political opinions, religious beliefs, health, or other sensitive information, during our interactions with you.

INFORMATION COLLECTION METHODS

We collect personal information through various methods, including:

Direct interactions: When using valuation or appointment tools on our website, entering agreements, participating in social media, competitions, or surveys, and corresponding with us.

Automated technology: Through cookies, server logs, and similar technologies when interacting with our website.

Third parties: From credit reference agencies, providers of anti-fraud and anti-money laundering verification services, and other publicly available sources.

LEGAL BASIS FOR PROCESSING

We will process your personal information based on the following legal bases:

Consent: When you provide explicit consent

Contractual necessity: To fulfill our contractual obligations with you

Legitimate interests: When processing is necessary for our legitimate business interests

Legal obligation: To comply with legal or regulatory requirements

PURPOSES OF PROCESSING

We may process your personal information for various purposes, including:

Providing valuations and services

Completing transactions and ownership transfers

Compliance with legal obligations

Customer support and query resolution

Marketing communications

Website administration and improvement

DATA SHARING

We may share your personal information with:

DVLA, organizations you represent, and relevant third-party service providers

Professional advisers, regulatory authorities, and law enforcement agencies

Analytics and search engine providers for website optimization

Third parties in the event of a business sale, transfer, or merger

DATA SECURITY

We take reasonable measures to ensure the security of your data, including PCI DSS standards, secure storage, firewalls, encryption, and overseas transfer safeguards. However, we cannot guarantee the complete security of data transmitted over the internet.

DATA RETENTION

We store your data for periods necessary based on legal, contractual, or legitimate business interests. The retention period depends on the purpose, nature, and sensitivity of the information.

YOUR RIGHTS

You have various rights regarding your personal information, including the right to access, rectify, erase, and object to processing. You can exercise these rights by contacting our Customer Service Team or sales@motorflog.co.uk

OPTING OUT

You can opt out of receiving communications by using the unsubscribe feature in our emails, updating preferences on our website, or contacting us at sales@motorflog.co.uk

AUTOMATED DECISION-MAKING

We do not use automated decision-making processes involving personal data.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, and we are not responsible for their privacy practices. Please read the privacy notices of those websites.

CALL RECORDING

Calls to and from our branches are recorded for training and monitoring purposes.

CHANGES TO POLICY

Any changes to this Policy will be posted on our website.

CONTACT

For questions or requests regarding this Policy, contact our team at sales@motorflog.co.uk.

Motorflog Cookie Policy

Motorflog Cookie Usage Statement:

We utilize cookies on our website to distinguish you from other users, enhancing your overall experience and facilitating site improvements. By continuing to navigate the site, you consent to our use of cookies.

Understanding Cookies:

At its core, a cookie is a small file stored on your computer by a website. It serves to recognize you upon your return and recall specific information about you at a later time.

Types of Cookies Employed by Motorflog:

Strictly Necessary Cookies: These essential cookies are vital for the proper functioning of our website. They enable activities such as signing into your Motorway account and revisiting your offers.

Analytical/Performance Cookies: These cookies allow us to quantify and analyze visitor numbers and their navigation patterns on our website. This data aids us in enhancing the site’s functionality, ensuring users easily find what they seek.

Functionality Cookies: Recognizing you upon return, these cookies personalize content, address you by name, and remember preferences, such as the number plate you previously searched on Motorway.

Targeting Cookies: Recording your website visit, page views, and followed links, these cookies help tailor our website and advertising to align with your interests. Information may be shared with third parties for this purpose.

Third-Party Cookies: Please note that third parties, such as advertising networks and external service providers, may employ cookies beyond our control. These cookies typically fall into the categories of analytical/performance or targeting cookies.

Opting Out of Cookies: While the ongoing use of the Motorway website implies adherence to our current cookie policy, you retain the option to adjust your privacy settings at any time.

Opting out is a straightforward process, but specific steps vary depending on your browser. For comprehensive guidance on disabling cookies, refer to cookiesandyou.com.